• Please allow 7-10 business days (not including weekends or holidays) for items to ship (items from our store only, all custom apparel times will be estimated with estimates). All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). At this time orders placed with Leo Tarius Creations can only be shipped to the continental U.S., Alaska, Hawaii, and U.S. Territories. A tracking number will be emailed to you once your order is shipped. USA delivery is typically within 3-5 business days after the order ships.
• Once an order has been shipped (once you have recieved a tracking number), the order can not be cancelled. Should you decide that you longer wish to keep the item, you will need to contact us for a refund and we will email you a Return Authorization (RA) number and return slip (Return and Refund Policy) .
• If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
• If you have NOT received a tracking number after 3 business days, please check your junk/spam folders, then email us to inquire about your order. If you have any questions, please contact info@leotariuscreations.com. Please include your full name and order number for faster service.
• Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at usps.com,or (800)275-8777.
• If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and mis-deliveries MUST be handled through the U.S. Postal Service.
• We want you to be happy. If you are not satisfied with your order for any reason, please send us an email and we will do our best to make it right for you.
* Shipping policies apply to those items that are orderd hrough our store only. Custom apparel orders will be handled on a per case basis.